All orders placed before 2pm AEST will be sent the same day.

During Sale periods please allow 2 business days for orders to be dispatched.

Once your order is on it's way you will receive an email with your tracking number.

Once your order has been packed from our warehouse, you'll receive an email us to confirm dispatch & from the courier company with a tracking number as well as a delivery estimate.

Any delivery addresses received incomplete on orders, will delay the dispatch time/delivery time.

As there is a small window between when you place your order and our warehouse team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please email us hello@veganleatherco.com we are able to catch it before it is on it's way. If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect it.

If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund when the parcel is received – You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.

Vegan Leather Co. cannot be held responsible for any charges.