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Returns

To qualify to return an item under this policy, products must be in their original packaging, along with all included accessories, be in new condition suitable for re-sale, and must not be damaged in any way by the customer during the time the item is in the customers possession. Please see our Warranty Terms and Conditions in relation to Warranty claims.

Unless otherwise stated in a product listing, all Vegan Leather Co products are able to be returned for change of mind purposes under this policy.  All returns must be made within 14 days of purchase and we will gladly offer you a refund, or exchange (your choice) equal to the amount paid for the goods (excluding freight charges). If you opt for a refund, this will be processed via the payment method used at the time of purchase (excluding freight charges). It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Vegan Leather Co warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.veganleatherco.com . If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

 

Returns Policy Terms & Conditions

  1. In order to organise a return under these terms and conditions, You must notify Vegan Leather Co hello@veganleatherco.com within 14 days of taking delivery of your product and request a return.
  2. To qualify to return an item, products must be in their original packaging, along with all included accessories, and must not be damaged in any way by you during the time the product is in your possession. The product is deemed to be in your possession until the product is received by Vegan Leather Co.
  3. Our 14 day guarantee offers a store credit or refund equal to the price of the product being returned, less the delivery charges as per your order confirmation email.
  4. The 14 day period within which you are eligible to make a return commences on the date that you accept delivery of your product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
  5. The product must be returned to Vegan Leather Co within 5 business days off initial contact
  6. You must return the products at you own cost, the goods will remain your responsibility during transit until such time as they are received at the address as supplied by Vegan Leather Co. 
  7. After receiving the returned product, Vegan Leather Co will issue a store credit or refund as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.

Return and Exchange Procedure

Please email: hello@veganleatherco.com to begin the return or exchange procedure.

Vegan Leather Co recommends that you send all returns via registered post.  We ask that you allow 7 business days from the day you return our package for your account to be credited.