At Vegan Leather Co. we take pride in the quality and craftsmanship of our products. That’s why we offer a 24-month warranty on all our leather goods from the date of purchase. This warranty ensures that our items will stand up to normal use for their intended purpose.

Warranty Coverage

Our 24-month warranty covers defects in materials and workmanship. Should you encounter any issues within this period, we will repair or replace your item at no cost to you, including covering the postage to ship it back to you.

Please note that our warranty does not cover damage resulting from:
- Unreasonable use or neglect
- Normal wear and tear
- Overstuffing or improper use
- Unauthorised modifications or repairs
- Changes in appearance due to ageing and exposure to elements

Making a Warranty Claim

To make a warranty claim, you need to have purchased your Vegan Leather Co. product through our website or one of our authorised resellers. Please keep your proof of purchase, as you’ll need it to process your claim. If you purchased directly from us online, we can look up your details in our system. Otherwise, be sure to keep your receipt.

1. Proof of Purchase: Ensure you have your receipt or order confirmation.
2. Contact Us: Email us at hello@veganleatherco.com with details of the defect, proof of purchase, and photos of the issue.
3. Evaluation: We'll check your claim and let you know the next steps.

We’ll handle the rest, ensuring your item is repaired or replaced and shipped back to you quickly.

At Vegan Leather Co. we value quality and reliability in all our products. That's why we're proud to offer our warranty for jewellery items, designed to ensure your satisfaction and confidence in every purchase.

Our jewellery items come with a 12-month warranty from the date of purchase, covering defects in materials and workmanship. Should you encounter any issues within this period, we will repair or replace your item at no additional cost to you.

This warranty extends to:

- Faults in materials, such as broken clasps or loose stones
- Workmanship defects, such as faulty soldering or plating issues

Please note that our warranty does not cover damage resulting from:

- Misuse, accidents, or improper care of the jewellery
- Normal wear and tear, including scratches, dents, or tarnishing, which are expected with regular use
- Loss or theft of the jewellery

Making a Warranty Claim

To make a warranty claim for your jewellery item, please follow these steps:

1. Proof of Purchase: Keep your receipt or order confirmation. If you purchased directly from us online, we can look up your details in our system.
2. Contact Us: Email us at hello@veganleatherco.com with details of the defect, proof of purchase, and photos of the issue.
3. Evaluation: Our team will assess your claim and provide further instructions.
4. Resolution: If your claim is approved, we'll repair or replace your item and cover the postage to send it back to you.

Whether it's a necklace, bracelet, or pair of earrings, we're committed to ensuring your jewellery from us exceeds your expectations.

At Vegan Leather Co. we take great pride in the quality and durability of our apparel. We want the vegan messages on your clothing to make a lasting impact on the veganism movement for as long as possible.

It's important to us that you love your purchase and feel confident in its durability. That’s why we offer a 90-day warranty on all our apparel, covering any defects in materials or workmanship from the original date of purchase when bought from an authorised dealer.

What’s Covered:
- Any defects in materials or workmanship within 90 days of purchase.
- We’ll repair or replace, at our discretion, any item that has a genuine defect.

What’s Not Covered:
- Damage from accidents, improper care, or negligence.
- Normal wear and tear like fading, stretching, or shrinking.
- Natural breakdown of colours and materials over time or from extensive use.

How to Make a Warranty Claim:
1. Reach Out to Us: Contact our friendly customer service team at hello@veganleatherco.com. Please include proof of purchase, a brief description & images of the issue. If you purchased directly from us online, we can look up your details in our system.
2. We’re Here to Help: We’ll guide you through the process and provide instructions for returning the item to us.
3. We’ll Take Care of It: Once we receive your item, we’ll inspect it and determine if it’s covered under our warranty. If it is, we’ll repair or replace it as quickly as possible.

We want you to feel assured that we stand behind our products. Your satisfaction and trust are incredibly important to us. If you have any questions or need assistance, please don’t hesitate to get in touch.

We’re honoured to be part of your wardrobe and are committed to providing you with high-quality, ethical clothing for everyday activism.